Privacy policy

1. General provisions

This Privacy Policy explains how Royal Smoke (“we”, “us”) collects, uses, and protects personal data of website visitors and customers. By using the site or placing an order, you confirm that you have read this policy.

2. What data we collect

Depending on your actions on the site, we may process:

• first and last name;
• phone number and email address;
• delivery address and order comments;
• company details (for B2B requests);
• technical data: IP address, browser type, interface language, session cookies.

3. Purpose of processing

We process personal data only to:

• place and fulfill orders;
• deliver goods and communicate about order status;
• reply to contact, booking, callback, and B2B forms;
• confirm age 21+ and keep the cart and site language working;
• improve service quality and site security.

4. Legal bases

Processing is based on your consent, the need to perform a sales contract (order), and Royal Smoke’s legitimate interests in service security and fraud prevention — within applicable Ukrainian law.

5. Sharing with third parties

We do not sell personal data. Data may be shared only with vetted contractors to the extent required for the service: delivery carriers (including Nova Poshta), payment providers, hosting, and technical support. Such parties must keep the data confidential.

6. Retention and security

We keep data only as long as needed to fulfill the order, answer your request, and meet legal requirements. We apply organizational and technical measures against unauthorized access, loss, or alteration.

7. Your rights

You may request access to your data, correction, or deletion (unless we must retain it by law), and withdraw consent to marketing messages if any were sent. Contact us by email or via the Contacts page.

8. Age of users

The site is for persons aged 21+ only. We do not knowingly collect data from minors. If you believe such data reached us, tell us and we will delete it.

9. Cookies

Necessary cookies support the cart session, age confirmation, and language preference. Extra (analytics) cookies are used only with consent, if enabled on the project. See the Cookies section for details.

10. Policy changes

We may update this policy. The current version is always available on this page. Last updated: September 2026.

11. Contact

For personal-data questions, contact Royal Smoke via the email or contact form listed in the site footer.