FAQ
Short answers about orders, storage, and delivery.
How should I store cigars?
In a humidor at 68–72% humidity and 16–20°C. We ship in an insulated box.
Do I need an account to buy?
No, guest checkout is available. An account is handy for repeat orders.
What are the delivery times?
Kyiv — often same day, Ukraine — 1–2 days. Details on Delivery and payment.
Can I return a product?
Tobacco products of proper quality are non-returnable. Defects are reviewed case by case.
How does booking work?
Leave your name and phone in the Booking block on the home page — a manager will arrange a visit time.